Dell’s failure to timely delivery of products during the holiday shopping season, but rather to provide consumers a “holiday card” (Holiday Card) to be placed under the tree, which triggered the anger of consumers.
Dell on December 17 issued a statement saying that “the growth in demand, and certain parts in the context of the entire industry out of stock,” the reason, the company is in the order delay dilemma. Dell digital media manager machaca (Lionel Menchaca) said: “We apologize for the inconvenience, especially at this time.” He said some of Dell’s products because of memory and large capacity hard disk out of stock items are affected.
However, consumers still delivered the performance of Dell’s getting worse and worse over there complaining. One consumer said: “Dell has been in the order expires two to three weeks until after the delivery. So people, if the end of the 11 orders, then the Dell promises to deliver in mid-December; but the date approached, Dell will postpone delivery of one week; week later, Dell will be delayed a week. in some unexplained reason, Dell will be to some extent forgotten how to respond to consumer e-mail, so that they clueless about what had happened. ”
Dell’s side has not yet reached for comment.